2022-Present: Senior Digital Product Designer at hc1
hc1 was founded in 2011 to identify real-time insights and risk signals from complex laboratory data. Since then it has added innovative products that help health care providers improve pharmacogenetic patient outcomes and post market clinical follow-up for MedTech companies.
As hc1's first Digital Product Designer, I work with our amazing Product, Engineering, Marketing, Sales and Scientific teams to grow a customer-centric, design-first product approach.
2020-2022: Senior Digital Product Designer at the Interaction Design Foundation (IxDF)
The IxDF was founded in 2002 and serves over 140,000 students. As a Senior Product Designer, I collaborate with all parts of the IxDF to design and ship features of the IxDF platform and products.
IxDF Mentor Marketplace
Designed and shipped MVP of a self-service platform that enabled 152 mentoring sessions (95% of all bootcamp students) in the first 2 months.
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IxDF Referral System
Redesigned and shipped the new IxDF referral system that enabled Admins to manage new types of referrals and gain an average of 50% more referrals in each of the three months after launch.
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IxDF Bootcamps Site
Designed and shipped landing/signup pages for IxDF Bootcamps that attracted $2.8m gross revenue in the first 6 months.
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IxDF Journey Mapping Course
Designed, created and shipped a 6-week course on Journey Mapping that became one of the IxDF’s top 3, with over 8k students in the first 6 months.
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IxDF Matching System
Designed a new way to match learning content and events with student history and goals.
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2018-2020: UX Designer at RideAmigos and Freelance Developer
By day I work on the design and development of RideAmigos SaaS Transportation Demand System products. Nights and weekends I work on scientific research projects.
RideAmigos Admin Interface Redesign
UX ResearchUX DesignInterviewsFocus groupsUser research, design, prototype and testing of Admin experience
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RideAmigos Commute Tracker Trip Planning
UX ResearchUX DesignDesign, prototype and testing of new mobile trip planning feature
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RideAmigos Carpool Verification System
UX ResearchUX DesignUser research, design, prototype and testing of new feature to verify carpool trips
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Visual Energy Training Exercise
DesignerFull-Stack DeveloperResearcherUser research, design, full-stack dev for NSF-funded research
View case study2009 to 2017: Digital Product Designer, PhD Researcher, Book Author
During this intensely productive time, I secured funding to research, design and build Choir while conduct cutting-edge research and sharing what I learned with the public through a book, invited talks and published research.
Choir Product Research and Design
Co-FounderDesignerUser ResearcherLaunched first iteration of a digital learning platform
PhD, Human-Computer Interaction
ResearcherOrg AnalysisTeacherResearched design of large-scale sociotechnical systems at IU Bloomington
Digital Fluency Book
Co-AuthorField ResearchWritingResearched and co-wrote Digital Fluency: Building Success in the Digital Age, a book about the practical development of digital skills
Publications and Invited Talks
Writer and SpeakerWorkshopsPresentationsThroughout this time, i shared as much of my learning as possible with the public
2005 to 2008: Digital Product Designer, Consultant and Master’s Degree Student
After a decade of practical work on digital products, I decided to extend my experience with formal education. During this time I continued to consult and secured angel funding to research and design BigTreeTop.com.
BigTreeTop.com Product Research and Design
Co-founderDesignerUser ResearcherLaunched first iteration of an angel-funded customer co-creation platform.
SociaLens Consulting
Co-founderConsultingResearchDigital skill consulting with clients like YMCA of the USA, Aerobed, Indiana University.
M.A. Human-Computer Interaction
StudentUser ResearcherUX DesignAttended the Indiana University School of Informatics to pursue research interests and formalize my practical UX skills
2000 to 2005: Digital Product Designer, Developer and Instructor
From 2000-2005 i worked as a UX designer, developer and educator
Palladium
UX DesignerUser ResearcherUX research/design of analytics apps for Wal-Mart, Biogen and Ahold Global
Johnson and Wales University
InstructorDesigned and taught lab-based courses in Web and Multimedia design and development
Houghton Mifflin
Game designer and developerUX DesignGame DevelopmentUX design/development of Flash-based educational games.
United Communications Group
WebmasterManagement, UX design and development for trade publisher